Frequently Asked Questions
Find quick answers to common questions about streaming on our platform
General Questions
4 questions
Technical Questions
4 questions
Platform Questions
4 questions
Troubleshooting Questions
3 questions
General Questions
What is live streaming?
Live streaming is the real-time broadcasting of video content over the internet. Unlike pre-recorded videos, live streams are transmitted as they happen, allowing for immediate interaction between the broadcaster and their audience.
How do I get started with streaming?
To get started, you'll need a computer that meets our system requirements, streaming software like OBS Studio, and an account on our platform. Check out our Setup Guide for step-by-step instructions.
Is there a cost to streaming on your platform?
We offer both free and premium streaming tiers. The free tier allows basic streaming with standard features, while premium tiers provide higher quality options, longer retention times, and additional features like multi-streaming.
Can I stream from my mobile device?
Yes, you can stream directly from our mobile app available on iOS and Android. The app supports streaming at various quality levels depending on your device and internet connection.
Technical Questions
What are the best streaming settings for my setup?
The optimal settings depend on your hardware and internet connection. For most users, we recommend starting with 720p at 30fps with a bitrate of 3,500 Kbps. If your stream runs smoothly, you can gradually increase these settings. Check our Advanced Settings page for detailed recommendations.
How much bandwidth do I need for streaming?
As a general rule, you need an upload speed of at least 1.5x your streaming bitrate. For a 3,500 Kbps stream, an upload speed of at least 5 Mbps is recommended. For higher quality streams, more bandwidth is required.
Why is there a delay in my stream?
Some delay is normal in live streaming, typically ranging from 2-30 seconds depending on the platform, streaming settings, and viewer's connection. This delay is caused by the time it takes to encode, transmit, and buffer the video. You can reduce delay by enabling low-latency mode in your stream settings, though this may affect stability.
Can I record my streams locally while streaming?
Yes, most streaming software, including OBS Studio, allows you to record locally while streaming. This gives you a high-quality backup of your stream without any internet-related quality issues. Note that this requires additional CPU and disk resources.
Platform Questions
Can I stream to multiple platforms at once?
Yes, our service supports multi-streaming, allowing you to broadcast to several platforms simultaneously, including YouTube, Twitch, Facebook, and more. This feature is available on our premium tiers.
How can I see my streaming analytics?
Our platform provides detailed analytics in your dashboard, including viewer counts, watch time, chat engagement, and audience demographics. You can view both real-time stats during your stream and historical data after your stream ends.
How can I monetize my streams?
There are several ways to monetize your streams: viewer subscriptions, donations, ad revenue, sponsorships, and affiliate marketing. Each platform has its own monetization requirements and features. Our premium tiers include additional tools to help track and optimize your earnings.
What content can I include in my stream without copyright issues?
You should only use content that you either own, have a license to use, or that is in the public domain. Playing copyrighted music, showing movies/TV shows, or using other protected content without permission can result in your stream being muted, taken down, or your account being penalized.
Troubleshooting Questions
Why am I getting dropped frames while streaming?
Dropped frames are typically caused by network or performance issues. To resolve this: 1) Check your internet connection and ensure you have stable upload speed, 2) Lower your stream bitrate, 3) Close resource-intensive applications, 4) Use a wired connection instead of Wi-Fi, 5) Try a different streaming server location that might be closer to you.
Why are viewers seeing a black screen instead of my content?
This could be due to: 1) Game or application not being captured correctly - try different capture methods (Game, Window, or Display Capture), 2) GPU driver issues - update your graphics drivers, 3) Insufficient permissions - run your streaming software as administrator, 4) Conflicts with other software - disable overlays from other applications.
How do I fix audio issues in my stream?
Common solutions for audio problems: 1) Check if the correct audio devices are selected in your streaming software, 2) Adjust audio levels and test before going live, 3) Add noise filters to reduce background noise, 4) For echo or feedback, use headphones instead of speakers, 5) For audio/video sync issues, add a delay to either audio or video in your streaming software.
Still Have Questions?
Can't find the answer you're looking for? Here are some additional resources that might help:
Troubleshooting Guide
Solutions to common streaming problems
Contact Support
Email us at [email protected]
Streaming Settings
Detailed guide to optimize your stream
Community Forums
Get help from experienced streamers